FAQs for transactions from/to centralized exchanges
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Some centralised exchanges currently only support Ethereum Mainnet ERC20-CRO withdrawal, while the Crypto.com Defi Desktop Wallet only supports Cronos POS Chain & Cronos Chain for the moment, thus you're not able to view any ERC20 assets or balances of Ethereum Chain on the Desktop Wallet. It is highly recommended that all users check the networks before making the withdrawal and always begin with a small amount to make sure the transfer actually works.
Here's what you could do:
Send some ETH (around 0.03 ETH) to your 0x..
address for paying the transaction gas fee on Ethereum.
Download our Crypto.com App, and register an account (skip this if you're already a user)
Send your ERC20-CRO to the Crypto.com App ERC20-CRO deposit address*
When you get your CRO, withdraw your CRO to your ledger address (MAKE SURE YOU SELECT Cronos Chain) 0x..
address
You would be able to see your funds on Crypto.com DeFi Desktop Wallet afterwards
Other than this, it is also possible that there is no Ethereum in your wallet, which could result in your funds getting stuck as you aren't able to pay for the Ethereum gas fee. Please ensure you have enough ETH for the transaction.
Please make sure both sender and receiver accounts support ERC20 format. Only if the other CEXs support ERC20-CRO can you send it. Users may refer to this guide for more details:
In this case, only the owner of the receiving account has access to that funds. You could also check if your transaction is successful/confirmed on Given the receiving account is from other CEXs, you may contact the receiving party and find out if it is possible for them to do a manual refund for your transaction. They may or may not do it depending on their own policies. Otherwise, you will most likely not be able to access the funds until that CEX starts to support Cronos.
For additional FAQ about CRO migrations, head to the page.